How to Choose a Landscaping Company: 10 Questions to Ask

Choosing the right landscaping company can make the difference between a beautiful, well-maintained property and costly mistakes. Whether you're in Goshen, Elkhart, or anywhere in Northern Indiana, asking the right questions upfront protects your investment and ensures quality results.

1. Are You Licensed and Insured?

This is non-negotiable. A reputable landscaping company should carry general liability insurance and workers' compensation coverage. Ask for proof of insurance and verify it's current. In Indiana, landscaping companies should also have proper business licensing. Insurance protects you from liability if someone is injured on your property or if equipment damages your home.

2. How Long Have You Been in Business?

Experience matters in landscaping. Companies with 5+ years in business have proven they can handle Northern Indiana's seasonal challenges, from harsh winters to humid summers. They understand local soil conditions, native plants, and regional pest issues. Ask about their history serving Goshen, Elkhart County, and surrounding areas.

3. Can You Provide Local References?

Request at least three recent references from properties similar to yours—residential or commercial. Contact these references and ask:

• Was the work completed on time and within budget?
• How was communication throughout the project?
• Did they clean up thoroughly after each visit?
• Would you hire them again?

Also check online reviews on Google, Facebook, and the Better Business Bureau.

4. What Services Do You Offer?

Some companies specialize in lawn mowing, while others offer full-service landscaping including design, installation, hardscaping, irrigation, and seasonal services like snow removal. Clarify exactly what services they provide and whether they can handle all your needs year-round. For Northern Indiana properties, ask specifically about spring cleanup, fall leaf removal, and winter snow removal services.

5. Do You Have Certified or Trained Staff?

Professional certifications demonstrate expertise and commitment to quality. Look for certifications from organizations like the National Association of Landscape Professionals (NALP), ISA Certified Arborists for tree work, or pesticide applicator licenses for chemical treatments. Ask about ongoing training programs for staff.

6. What Equipment Do You Use?

Professional-grade equipment produces better results and indicates a serious business investment. Ask about their mowers, aerators, trimmers, and other tools. Well-maintained, commercial-grade equipment ensures consistent quality and efficiency. For larger properties, ask if they have the capacity to handle your property size.

7. How Do You Handle Scheduling and Communication?

Clear communication prevents frustration. Ask:

• How far in advance will you schedule services?
• What happens if weather delays work?
• Who is my main point of contact?
• How quickly do you respond to questions or concerns?
• Do you provide service reminders or updates?

8. What Is Your Pricing Structure?

Understand exactly what you're paying for. Ask for detailed written estimates that break down costs by service. Clarify whether pricing is per visit, monthly, or seasonal. Ask about payment terms, accepted payment methods, and any discounts for annual contracts. Be wary of prices significantly lower than competitors—quality work costs money, and extremely low bids often indicate shortcuts or hidden fees.

9. Do You Offer a Service Guarantee?

Reputable companies stand behind their work. Ask what happens if you're not satisfied with a service or if plants die after installation. A satisfaction guarantee or warranty on work demonstrates confidence and accountability. Get all guarantees in writing as part of your contract.

10. Can You Provide a Written Contract?

Never proceed without a detailed written contract. It should include:

• Scope of work and specific services
• Timeline and schedule
• Total cost and payment terms
• Cancellation policy
• Liability and insurance information
• Guarantee or warranty terms

Review the contract carefully before signing and ask questions about anything unclear.

Red Flags to Watch For

• No insurance or licensing: Walk away immediately
• Pressure to sign immediately: Legitimate companies give you time to decide
• Cash-only payments: Professional businesses accept multiple payment methods
• Vague estimates: Lack of detail suggests poor planning or hidden costs
• No references or online presence: Established companies have verifiable track records

Why Choose Broadview Solutions

At Broadview Solutions, we welcome these questions because we have strong answers. We're fully licensed and insured, with years of experience serving Goshen, Elkhart, Bristol, Middlebury, and Wakarusa. Our team uses professional-grade equipment, maintains open communication, and stands behind every service with a satisfaction guarantee.

We provide detailed written estimates and contracts, transparent pricing, and local references you can verify. Our comprehensive services cover everything from weekly lawn maintenance to seasonal cleanup and snow removal.